Frequenty Asked Questions2022-05-18T03:39:25+00:00

We’re here to help

If we don’t have the answer to your question listed below, please don’t hesitate to contact us. We are always happy to help.

Is our data protected and stored locally?2022-02-16T02:46:36+00:00

YES, your images are stored securely in our office behind our firewall. We also have a secure offsite backup to ensure if the worst happens your files are safe and secure.

How long do you keep files for?2022-02-16T02:47:11+00:00

We consider ourselves stewards of your photo library. So while you are welcome to all copies of images we will also store them for you indefinitely

Are non-school age children welcome at family photo sessions?2022-02-16T02:48:38+00:00

If it is ok with the school, it is a YES from us.

What is the minimum spend to get a portrait photo?2022-02-16T02:49:06+00:00

Only $20! Or with a class photo for $30.

I didn’t receive my order2022-02-16T02:50:08+00:00

This is a 2 part process. First, we check payment came through. If it has, then we reprint and ship at no charge. Easy. Just like it should be.

I don’t like my child’s photo2022-02-16T02:50:38+00:00

Also a 3 part process; first we email proofs of the other photos taken (and there are always several to choose from), then we offer a reshoot at our studio or if suitable a nearby school shoot, then we will offer a full refund. No pain or friction caused!

What happens if my child is away on photo day?2022-02-16T02:51:04+00:00

If there is no second shoot date, they are welcome to come to our studio for a sitting. No charge.

It’s after cut off, can I still order?2022-02-16T02:51:30+00:00

YES always! Depending on the exact timing the order can often be included in the main school delivery. If it is after the delivery we will send it direct to the parent with standard shipping costs.

Do you have charge fees for late orders?2022-02-16T02:52:08+00:00

NO. We don’t believe in punishing parents. The turnaround on these orders is less than 2 weeks.

Can I get a specific size print not available in your packs?2022-02-16T02:52:38+00:00

YES you can! Let us know what you’d like.

Can you please photoshop my child’s ________?2022-02-16T02:53:13+00:00

YES of course. Please note, this is only ever done by request of the parent or guardian and for their order. No scars or blemishes are removed without this permission/request.

Can you photoshop a non-uniform ribbon (or other non-school uniform item)?2022-02-16T02:55:05+00:00

YES we can. While our photographers used their best efforts to police this at the shoot, our photoshop wizards are very capable and no one will ever notice the difference AT NO CHARGE.

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