We’re here to help
If we don’t have the answer to your question listed below, please don’t hesitate to contact us. We are always happy to help.
YES, your images are stored securely in our office behind our firewall. We also have a secure offsite backup to ensure if the worst happens your files are safe and secure.
We consider ourselves stewards of your photo library. So while you are welcome to all copies of images we will also store them for you indefinitely
If it is ok with the school, it is a YES from us.
Only $20! Or with a class photo for $30.
This is a 2 part process. First, we check payment came through. If it has, then we reprint and ship at no charge. Easy. Just like it should be.
Also a 3 part process; first we email proofs of the other photos taken (and there are always several to choose from), then we offer a reshoot at our studio or if suitable a nearby school shoot, then we will offer a full refund. No pain or friction caused!
If there is no second shoot date, they are welcome to come to our studio for a sitting. No charge.
YES always! Depending on the exact timing the order can often be included in the main school delivery. If it is after the delivery we will send it direct to the parent with standard shipping costs.
NO. We don’t believe in punishing parents. The turnaround on these orders is less than 2 weeks.
YES you can! Let us know what you’d like.
YES of course. Please note, this is only ever done by request of the parent or guardian and for their order. No scars or blemishes are removed without this permission/request.
YES we can. While our photographers used their best efforts to police this at the shoot, our photoshop wizards are very capable and no one will ever notice the difference AT NO CHARGE.
